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Learning - Product FAQs |
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The ELP will not power up.
Please check the batteries
Try taking the batteries out and leave them out overnight.
If the ELP has a backup battery remember to remove this as well.
If this does not work and the unit is still under warranty please return to the retailer for exchange.
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The mouse seems very unwieldy.
Please be advised that the ELP mice are not as sensitive or as responsive as a PC mouse. It can take a little while to get used to them.
Also try cleaning the mouse
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Can we use a mains adaptor with the ELPs
Yes they cost £4.99 and are available from Clove Technology on 0870 728 0038
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Where can we buy the expansion packs for the ELPS?
Contact Clove Technology on 0870 728 0038
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My son/daughter has typed in a password which they have now forgotten?
Try taking the batteries out and leave them out overnight.
If the ELP has a backup battery remember to remove this as well
This should reset the password by the morning.
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Can we still subscribe to the safesite?
Since the Agent Bravo was originally launched prices for Internet access have tumbled. Consequently, we have been advising customers that the Safesite option may be a relatively expensive choice now and that they should think carefully before deciding to subscribe.
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Pressing the J and K key has similar spoken answer of J
Yes, unfortunately there is no way to change this. But it has been noted by HK and future version wil be changed.
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The unit will not power up.
Please check the batteries
If this does not work and the unit is still under warranty please return to the retailer for exchange.
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Where can we buy the smart cards or DCDs?
Contact Clove Technology on 0870 728 0038
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